FAQ

 

What payment methods do you accept?

We accept all major credit cards (American Express, Visa, and MasterCard) as payment in addition to PayPal.

Please note: Registration with PayPal is NOT required  

What is your return/exchange policy?

Returns may be accepted within 14 days of receipt. Returned items must be in unused, resalable condition with all original packaging intact and price tags attached with the original invoice. When returning shoes, the return will be denied if the shoe box has been used as the shipping box. Refunds are processed within 14 days after we receive the return merchandise and will be given in the original form of payment, excluding the original shipping costs.

Please note that the original shipping charges on the order will not be refunded. We will not accept any returns delivered to us without any prior communication and written agreement between us and the customer.   Please make sure all items to be returned are properly packaged and traceable with a proper tracking number. We also recommend insuring the package for the full amount of value. We do not accept or assume responsibility for loss of or damage to returned goods while in transit from the customer. Once the returned items have been inspected and confirmed, a full refund will be issued to the customer – which does not include the original cost of postage and packaging.   If you have any questions regarding your order, please contact us prior to placing the order.   If you have any questions regarding returns, please email us.
We have the right to deny returns if the merchandise returned does not meet our return policy requirements.

Please note: Our online return policy applies ONLY to orders placed on bdgastore.com

For more information, please visit our Shipping and Returns page.

Does my store credit expire?

Once we credit your account, it does not expire. Keep in mind online store credit would only apply online and in-store credit would only apply in-store. To redeem your credit for online purchase contact us at info@bdgastore.com. For in-store credit you must come in to the store to redeem your credit.

What are your shipping costs?

Shipping costs are calculated based on the shipping location and the size of your order. For domestic purchases, we provide shipping cost prior to purchasing. We are unable to estimate international shipping due to both international customs and taxes. Check out our Shipping and Returns page for more information: 

Does BODEGA ship internationally?

BODEGA ships worldwide, however, we do not currently ship to Elarus, Ukraine, Malaysia, Indonesia, or Morocco. Please email info@bdgastore.com if you have any additional inquiries.

How do I know when my order has shipped out?

Once your order has been processed, you will receive an email confirmation.

I just placed an order, but can I modify or edit it?

If you would like to modify or edit your processed online order, please have your order number ready and contact support@bdgastore.com as soon as possible. 

Where is my online order being shipped from?

Your order is processed at our warehouse location in Boston.

Can I place an order online and do an in-store pickup?

Sorry, an online order cannot be picked up at the store. 

What is the typical response time to a customer inquiry?

We strive to respond as promptly as possible and provide accurate information for our customers. Response time is typically within 24 hours. If you would like to speak with a customer representative you can contact support@bdgastore.com or reach out to us via Live Chat.

What if I have a product or sizing question?

Please contact product@bdgastore.com

Where can info about upcoming footwear and apparel releases?

Please visit our Upcoming Releases page.

How do I stay updated with the latest news from Bodega?

You can stay connected by subscribing to our newsletter email, and by following our Instagram, Facebook and Twitter accounts.

 

For all other general inquiries, please contact info@bdgastore.com

For all other order-related inquiries, please contact support@bdgastore.com